Welcome to our web site. The following terms and conditions of use (“Terms”) set out our relationship with you in relation to this web site.
Any purchase of goods or services which you make through our Website will be subject to these Terms.
The term ‘we’ (or ‘Race Active’) means Race Active Ltd the owner and operator of the website www.raceactive.com (the “Website”) whose registered office is 86-90 Paul Street, London, City Of London, United Kingdom, EC2A 4NE and company registration number is 9650306 (‘us’ and ‘our’ will be construed accordingly).
The term ‘you’ refers to the customer, user or viewer of our Website (and ‘your’ will be construed accordingly).
Race Active issues gift vouchers (“Vouchers”) to its customers that they may purchase and use themselves, or given as gifts to others, to use against any of the experiences listed on the Website (“Experiences”).
Race Active acts as an agent, introducing you to Experiences which are provided by third party venue operators (“Venue Operators”). Your Experience is provided by the Venue Operator and Race Active is not a party to any contract between you and the Venue Operator for the provision of the Experience. You will therefore be bound by the terms and conditions of the relevant Venue Operator in relation to the Experience you have chosen.
As we are not the ones providing the Experience, we will not be liable to you in relation to any Experience booked through Vouchers purchased on this Website. In the event you are dissatisfied in any way, your remedy is only against the Venue Operator.
Whilst we have made all reasonable efforts to ensure that we provide Experiences from suitable and professional operators and that they provide to us accurate images and descriptions of the Experiences, we are not able to guarantee the accuracy or suitability of any particular Experience offered through the Website.
We reserve the right to cancel any order if, for example:
- your payment is not authorised by the payment system;
- there is an error on the Website regarding the price or description of a product; or
- the Experience you have ordered is no longer available.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
All our Vouchers have an expiry date of 9 months from the date of purchase. You should therefore ensure that you book your Experience for a date which falls within that period, otherwise the Voucher will expire and you will not be able to extend it or to receive a refund.
Once you have purchased a Voucher, you may use the value of that Voucher in full or part payment against any Experience shown on our Website (subject to availability). You should contact your chosen Venue Operator directly to book your Experience in advance. You are advised not to arrive at your venue without booking in advance.
You should also clarify with the Venue Operator any relevant terms and conditions for participation in the Experience, such as age, physical health and driving experience, and producing an original valid driving licence at the venue. If you do not check these conditions and you do not meet the requirements of the Experience, you may not be eligible to receive a refund.
All Experiences listed on the Website are subject to availability, which can change.
We reserve the right to amend the details and specifications of our Experiences as necessary, and to remove or add new Experiences from time to time.
Please note that some Experiences are provided to individuals and some are undertaken in groups together with other members of the public.
Most Experiences allow you to bring spectators to watch the Experience, but you should check in any event with the Venue Operator, in case there are any restrictions imposed in this respect.
The nature of the Experiences provided by Race Active include Experiences which may involve some personal risk. Some Venue Operators may also require you to sign a disclaimer.
Note that some personal insurance policies may not cover some of the Experiences in respect of which our Vouchers may be redeemed. Please check with the Venue Operator and your insurer in advance if you wish to clarify your insurance position.
All prices are in pounds sterling and include VAT at the prevailing rate.
Prices of the Experiences are subject to change, so you are recommended to book your Experience as soon as possible after purchasing your Voucher.
Refunds and Cancelling an Experience
We are happy to provide you with a refund for your Voucher if you wish to cancel within 14 days of purchase (and provided you have not booked an Experience). In this case, you should contact us at [email] within 14 days, including details of your Voucher number. We will then issue a full refund to the credit card used to purchase the Voucher. We are unable to issue any refunds after the expiry of this 14 day period.
Once you book a specific date with a Venue Operator you will be bound by their terms and conditions regarding cancellations. Once a date is confirmed, it will not be possible to change this date unless the Venue Operator agrees to the change. Where a date cannot be altered, it will not be possible to issue a refund.
Some Experiences may be dependent of weather conditions and you should check with your Venue Operator for any relevant terms relating to postponement or cancellation. In the unlikely event that one of our Venue Operators needs to cancel an Experience after you have booked a date, they will contact you. We recommend that you also contact the Venue Operator on the day before your Experience to confirm your booking details.
MSP Shop - Returns
Most items from our MSP Shop have a 30 Day Returns Policy. Items can be returned within 30 Days of purchase and a refund will be applied to the paying account of the item. Items must be returned and received as undamaged and 'as sent' for a refund approval. Items such as Perfumes and Eau De Toilette and not returnable items and are marked as such on thier individual product pages.
Fees Postage and Packaging the returning item is the responsibilty of the customer returning the item. The refund issued by Race Active will not include any Poatsage and Packaging fees.
Use of our Website
Unless otherwise stated, Race Active owns the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
You may view website pages, download website pages and print website pages for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.
Copyright and Licence
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
You are granted a licence to use the material contained in this website subject to the restrictions described in these Terms.
You are not permitted to:
- republish material from this website (including republication on another website, except in the case of social media such as Facebook and Twitter in which case you are permitted to publish extracts in order to promote use of the Website);
- sell, rent, license, sublicense, lease, distribute, copy, duplicate, publish or reproduce material from the website and any material or any part thereof for use by any third party;
- exploit material on our website for a commercial purpose;
- use any material in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable.
If you breach these Terms in any way then the licence granted to you will be automatically terminated upon such breach and Race Active may take such action as we deem appropriate to deal with the breach, including suspending your access to the website.
Our Website may permit users to submit text, images, videos or other content by you and other users ("User Content") and the hosting and publishing of such User Content. You understand that whether or not such User Content are published, we do not guarantee any confidentiality with respect to any User Content.
You shall be solely responsible for your own User Content and the consequences of posting or publishing them.
You represent and warrant that:
- you own or have the necessary rights and permissions to use and authorize us to use all copyright, trademark or other proprietary rights in and to any User Content to enable inclusion and use on the Website and in accordance with these Terms; and
- whilst, you retain all of your ownership rights in your User Content, by submitting the User Content to us, you hereby grant us, in addition to any other rights which we may have, a worldwide, non-exclusive and transferable license to use, copy, prepare derivative works of, display and broadcast the User Content in connection with the Website and our business, including without limitation to grant access to the Website to third parties to view the User Content (and derivative works thereof).
- you will not: (i) submit material that is false or misleading copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the User Content and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us, our business or any third party; (iii) submit material that is unlawful, obscene, libelous, threatening, pornographic, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or (iv) misidentify yourself in submitting the User Content or misstate your true identity.
Any breach of the above warranties will result in the user’s account being immediately terminated and may result in the user becoming liable to legal action.
We do not endorse any User Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Content. You understand that when using the Website, you will be exposed to User Content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Content. You may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us with respect thereto, and agree to indemnify and hold us, our owners, affiliates, employees, agents and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.
This website is provided “as is” without any representations or warranties, express or implied. Race Active makes no representations or warranties in relation to this website or the information and material provided on this website.
The content of the pages of this website is for your general information and use only and it is subject to change.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. We do not provide any warranty as to the suitability of the information and material found or offered on this website for any particular purpose. Your use of any information or material on this website is at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
To the extent that the website and the information and services on the website are provided, our liability to you in relation to the use of our website or under or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, will be limited as follows: Race Active and its employees will not be liable to you for any loss or damage of any nature whether arising directly or indirectly from the use of or reliance on information obtained from this website; Race Active and its employees will not be liable for any consequential, indirect or special loss or damage and will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.
In no event will we be liable for any loss above a maximum total of the price of the product purchased in respect of any claim.
Nothing in these Terms will limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
By using this website, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable, you must not use this website.
If you breach these Terms you will be held fully responsible for any loss suffered by Race Active as result of such breach.
You agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms.
This website may contain links to other websites that are not under the control of and are not maintained by us. Race Active is not responsible for the content or reliability of the linked websites. Race Active provides these links for your convenience only but does not endorse the material on these sites.
The failure by Race Active to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the right at any time subsequently to enforce all Terms.
We may revise these Terms from time-to-time. Revised Terms will apply to the use of our website from the date of the publication of the revised Terms on our website. Please check this page regularly to ensure you are familiar with the current version.
These Terms constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Jurisdiction and governing law
These Terms shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these Terms shall be subject to the exclusive jurisdiction of the English courts.
All consumers are entitled to submit any complaint which they may have through the European Online Dispute Resolution platform, which can be found at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. We are not, however, bound to mediate under the terms of those regulations.